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Support policy
The system will continue to develop in response to your comments,
suggestions, complaints or "bug" sightings. Our customer support goal is to respond within 24 hours.
Responses will be either
completion of your request
request for clarification
time estimate for completion
explanation why your request may not be practical
"other"
The software upgrade process
You are notified that a new version exists and where to get it
Download the file
Double click on it and let it unzip into c:\progra~1\statshot (make sure the software is not running when you do this. Otherwise Windows will not allow the upgrade to happen)
Please do this when you are notified that a new version has been released.
Some of you have seen many versions.
It will now be limited to when there are key new features,
enough minor tweaks, or an important bug is discovered and fixed.
The product number for the version in the download area (location available by e-mail request only) is posted on the YSBN home page.
You can see what version you have by looking at the
caption bar on the main screen on the software.
We hope you enjoy using our product and
your teams appreciate the web site content you provide and control with it.
Your participation and feedback will help it continue to evolve.
Thank you,
Thomas Walter - Product Services
Peter Graves - Product Development
YSBN Inc.
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